How it works

We have outlined most details to help you understand the hire process and agreement below, but if you have any questions, or would like to discuss your specific event, please do not hesitate to contact me.

Before engaging in a hire agreement you should make yourself familiar with these Terms and Conditions of Lady M Vintage High Tea, as payment of your deposit is taken as acceptance of the below terms. If you have any questions please do not hesitate to contact Lady M Vintage High Tea.

Bookings

To secure your booking you must make a $100 deposit (please see payment details below). Final payment of your outstanding balance, plus a $100 bond must be made seven days prior to your event, when confirming final numbers with Lady M staff.

Following your event we ensure that all items hired are accounted for, then process the refund of your bond. Please allow three business days for this process.

Hire Period

The length of hire will be decided upon at booking, but our items are generally hired out for a three day period.

Cancellations

We understand that even the best of plans will sometimes need to be changed, so please note our cancellation policy is as follows:

Cancellations with 30 days notice prior to the event - Full deposit and bond refunded
Cancellations with less than 30 days notice prior to the event - 100% of deposit is retained, and bond is refunded

Breakages/Damages

Breakages and damage is rare, as fine bone china is very strong. While the items are in the customers possession they are the customers responsibility and we do ask you to take good care, as many of our items have been hard to find. To help reduce the risk of breakage, Lady M undertake all of the washing up for you, but should an unfortunate breakage or item damage happen, please inform our staff on collection/drop off of the items. Please return the broken item back to Lady M Vintage High Tea. We have flat breakage/lost item fees for most items, however with Teapots and Beverage Dispensers we charge the full replacement fee.

Trio - $30 flat fee (Even if only one part of the trio has been broken or chipped, then means we cannot use the entire set again)

Cake Plate - $30

Tiered Cake Plate - $50

Crystal Champagne/water Glass - $5

Teapot - POA

Following the return of hired items, once we have accounted for all items we will refund you the bond, minus any breakages/damages. If losses or damages exceed the $100 bond a separate invoice will be raised for the difference.

Cleaning
We include washing up in all of our prices and will give you assistance on how to conveniently return the items dirty.

Collection

If you have scheduled a time with Lady M to collect your hired goods, and upon arrival we find that your event is still in progress, or you have not prepared the hired goods ready for collection, as per your instruction sheet, we may deduct a fee for our time, from your bond. But if your party is going longer than expected due to the wonderful time you are having, feel free to text us up to an hour before your scheduled collection, to change the collection time.

Liability
Lady M Vintage High Tea accepts no responsibility for any losses, injury or damage caused by the use of any of our hired items, however caused.